Last updated: May 28, 2026
The Bob Company ("we," "us," or "our") operates the Bob University mobile application and website at app.thebobcompany.com (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
When you create an account, we collect:
During onboarding and profile setup, we may collect:
If you use the stylist directory feature, we collect your location (city, state, country, and coordinates) with your explicit permission. This is used solely to show nearby stylists on the directory map. You can deny or revoke location permission at any time through your device settings.
Payment processing is handled by Stripe. We do not store your credit card number or bank account details. We retain transaction records including subscription plan, purchase history, and billing dates.
We automatically collect information about how you use the Service, including:
We collect device-level information for delivering push notifications and monitoring app stability, including device platform (iOS/Android), push notification tokens, and error/crash reports.
We use the information we collect to:
We share information with the following third-party service providers who process data on our behalf:
We do not sell your personal information to third parties.
We do not sell, rent, share, or disclose mobile phone numbers or SMS opt-in consent data with third parties or affiliates for their marketing or promotional purposes. SMS consent is used only to send messages from The Bob Company that you requested or agreed to receive.
With your permission, we send push notifications about learning updates, events, community activity, and more. You can manage your notification preferences at any time in the app under Profile > Notification Preferences, or disable push notifications through your device settings.
We send transactional emails (payment receipts, subscription confirmations) which are necessary for the Service. Marketing emails require your consent and include an unsubscribe link in every message.
SMS text messages are optional. If you provide your phone number and opt in, we may send certification updates, event reminders, payment alerts, and subscription status messages from The Bob Company. Message frequency varies up to 4 messages per month. Message and data rates may apply. You can opt out at any time by replying STOP to any text message or by changing your notification preferences in the app. For help, reply HELP or contact support@thebobcompany.com.
We track your marketing consent preferences with timestamps. You can opt out of marketing communications at any time through:
We retain your account data for as long as your account is active or as needed to provide you the Service. Payment records are retained as required for tax and legal compliance. If you delete your account, we will remove your personal data within 30 days, except where retention is required by law.
We implement appropriate technical and organizational measures to protect your personal information, including encrypted data transmission (TLS/SSL), secure authentication, and access controls. However, no method of electronic transmission or storage is 100% secure.
Depending on your location, you may have the right to:
To exercise any of these rights, contact us at support@thebobcompany.com.
The Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 16, we will promptly delete it.
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.
If you have questions about this Privacy Policy or our data practices, contact us at:
The Bob Company
Email: support@thebobcompany.com