We're here to help you get the most out of Bob University.
Contact Us
For any questions, issues, or feedback, reach out to our support team:
Email: support@thebobcompany.com
We typically respond within 24 hours during business days.
Frequently Asked Questions
Account & Login
- How do I create an account? — Download the Bob University app from the App Store or Google Play, then sign up using your email, Apple ID, or Google account.
- I forgot my password. — Tap "Forgot Password" on the sign-in screen and we'll send you a reset link.
- How do I delete my account? — Go to Profile > Settings > Delete Account. Your data will be removed within 30 days.
Subscriptions & Billing
- What plans are available? — We offer Individual Stylist and Salon plans. Visit the app's subscription page for current pricing.
- How do I cancel my subscription? — Go to Profile > Manage Subscription. If you subscribed via Apple In-App Purchase, manage it through your Apple ID settings.
- Can I get a refund? — Contact us at support@thebobcompany.com within 14 days of purchase and we'll review your request.
Content & Learning
- Why can't I access certain videos? — Some content is exclusive to paid subscribers. Free videos are marked with a "Free" badge.
- How does content dripping work? — New module content unlocks on a schedule after you subscribe, so you can progress at a structured pace.
- Videos aren't playing. — Check your internet connection and make sure your app is up to date. If the issue persists, contact support.
Certifications
- How do I get certified? — Complete the required modules, submit a video demonstration, and complete the test-out form. Ray will personally review your work.
- How long does review take? — Certification reviews are typically completed within 7 business days.
- What happens after I'm certified? — You'll receive your official badge and be listed in the Certified Stylist Directory, visible to clients on thebobcompany.com and in the app.
Stylist Directory
- How do I get listed? — Earn a certification, then set up your stylist profile under Profile > Stylist Settings. Toggle your profile to public to appear in the directory.
- How do I update my listing? — Go to Profile > Stylist Settings to edit your information, photos, and contact details at any time.
App Requirements
- iOS 16.0 or later
- Android 10 or later
- Internet connection required for streaming video content
Privacy & Terms
Read our Privacy Policy and Terms of Service for details about how we handle your data and the terms governing your use of the Service.